Right of Withdrawal

Last updated: 18.04.2026

For consumers only. The right of withdrawal applies only to consumers within the meaning of § 13 BGB, i.e. natural persons concluding a contract for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. Entrepreneurs (§ 14 BGB) have no statutory right of withdrawal.

Important — right typically expires immediately: In practice, nearly all customers use Zeptix for commercial purposes and are therefore businesses with no right of withdrawal. If you are a consumer and have clicked the “consent to immediate commencement” checkbox during onboarding, your right of withdrawal has already expired at the moment of account activation (§ 356 (5) BGB). Only consumers who did not give this consent retain the 14-day right described below.

Marketplace credit packs (Stripe Connect): If you purchase a credit pack on a third-party bot operated via Zeptix, your contract is with the bot operator — Zeptix only facilitates the payment as a platform and retains a 30% platform share. The 14-day right of withdrawal applies analogously, but you must address the withdrawal directly to the bot operator (their imprint/legal info is shown in the bot footer). Where credits are credited to your bot account immediately, the right of withdrawal expires once the service has been fully provided and your consent to immediate commencement was given.

Non-binding English translation. The German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Zeptix, Alexander Sadomsky, c/o IP-Management #42121, Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany, e-mail: [email protected]) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

For a contract for the supply of services, the right of withdrawal shall expire if we have fully provided the service and only started performance after you gave your express consent and at the same time confirmed your knowledge that you would lose your right of withdrawal upon full performance of the contract by us (§ 356 (4) BGB).

For digital content not supplied on a tangible medium, the right of withdrawal also expires if we started performance after you expressly consented to performance starting before expiry of the withdrawal period and you confirmed your knowledge that, by giving your consent, you would lose your right of withdrawal upon the start of performance (§ 356 (5) BGB).

Model withdrawal form

(If you wish to withdraw the contract, please complete and return this form.)

— To
Zeptix
Alexander Sadomsky
c/o IP-Management #42121
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany
E-mail: [email protected]

— I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract
   for the provision of the following service:

   ____________________________________________________________

— Ordered on (*) / received on (*): ________________________

— Name of consumer(s): ____________________________________

— Address of consumer(s): _________________________________

— Signature of consumer(s) (only if this form is notified on paper):

   ____________________________________________________________

— Date: ________________________

(*) Delete as appropriate.

Send withdrawal by e-mail

This withdrawal information corresponds to the legal model pursuant to § 355 BGB and Annex 2 to Art. 246a § 1 (2) sentence 1 No. 1 EGBGB. The full Terms of Service are available at zeptix.io/terms.